Our Guarantee

  • The very fish that you order is that which you will receive
  • All fish have been quarantined for a minimum of 30 days before sale
  • We ship out only healthy and live fish
  • Should the fish you have chosen become sick, even the night before shipping, we will not send it out, but will nurse it, monitor the situation and update you
  • If a fish dies in transit and is dead upon arrival, to facilitate a credit back, we require a phone call immediately and a digital photo of the fish to be emailed to us within 3 hours of the flight arrival
  • Like virtually all pet stores, we do not guarantee the fish’s condition thereafter